Orders & Deliveries
Delivery options
Delivery options
| Delivery Type | Working Days | Cost |
|---|---|---|
| Standard | 8 - 10 | €3.95 |
| Premium | 3 - 5 | Temporarily Unavailable |
Please note: deliveries to some EU countries will go through our third-party partner and you will see that your payment method is charged by **Global-e/Boden**.
Do I need to pay customs fees?
Do I need to pay customs fees?
All parcels are sent from the UK. These parcels are subject to import regulations which can incur duties and taxes levied as the parcels enter the destination country. Our systems are designed to settle this duty on your behalf wherever it applies.
Please note parcels may be subject to cross-border inspections by customs authorities.
Where is my item?
Where is my item?
Your account will be in the know! Log in, click on the person icon in the top-right corner of our website, and select ‘Order history’. Then click into the relevant order to find out the latest updates on your items, including pre-orders.
If your account doesn’t have all the information you are after, please feel free to contact us with your order number, and we will set about answering your questions.
How do I track my order?
How do I track my order?
You can keep an eye on your parcel’s progress by clicking on the ‘track order’ link at the top of your shipping confirmation email, but please allow up to 24 hours for the tracking information to appear.
Don’t have access to your email? No problem! Log in to your account, click on the person icon in the top-right corner of our website, and select ‘Order history’ – you will be able to access the tracking information by clicking into your order.
How do I update my delivery address?
How do I update my delivery address?
To change or add an address in your account, please follow the steps below:
• Log in to your account
• Click on the person icon ( ) in the top-right corner of our website
• Select ‘My account’ from the list that appears.
• Coast your cursor back to the top-right corner and click on the downward pointing arrow (next to your initials).
• Select ‘Profile’ to see your account details, including saved addresses.
• Click the pen icon next to the information you wish to edit or click ‘+ Add’ to add a new address.
My order hasn't arrived, what should I do?
My order hasn't arrived, what should I do?
Take a look at your tracking information for the latest updates about your order (see ‘How do I track my order?’ for more details). If you still have questions after this, contact us with your order number, and we’ll be happy to look into this further.
Help! I’ve forgotten my password
Help! I’ve forgotten my password
Head on up to the top-right corner of our website and click on the person icon, followed by ‘Log in’. Once you enter your email address and click ‘Continue’, we will email you a 6-digit login code. Make sure you keep the page open as, once you receive the code, you can enter it here and click ‘Submit’ to log in.
How do I change or cancel my order?
How do I change or cancel my order?
Orders move swiftly, so please contact us as soon as you can to cancel an order. We’ll try our best, but we can’t make any guarantees, as the order may have already been processed. This also means that we can’t make any changes to your order.
If your order has been processed, please send it back once it is received. To find more details about returning items, take a peek at ‘How do I return my order?’ and our returns policy.
If you are in the European Union and you cancel your whole order within 14 days of receiving your goods, we’ll refund the cost of standard shipping as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for a faster delivery service, we’ll only refund the cost of standard delivery (if applicable).
I haven’t received a confirmation email
I haven’t received a confirmation email
Please check your junk or spam folder, as these emails sometimes go rogue! If it’s not there, please contact us with your order number and we’ll be happy to look into it further.
Your email will have been sent from orders@mail.boden.com, so please add this to your safe sender list.
How do I order a gift card?
How do I order a gift card?
Head over to our Gift Card page to order an e-gift card! Only one email address can be used per order so, if you’re sending Gift Cards to multiple lucky recipients, please place separate orders.
How do I send an order as a gift?
How do I send an order as a gift?
Log in to your account, choose your gift, and click ‘Checkout now’. To enter the lucky recipient’s name and shipping address, select ‘Use a new address’ in the ‘Saved addresses’ drop-down box. This is found in the ‘Shipping address’ section.
If you have previously saved the recipients address, this will appear in the drop-down list. Only one shipping address can be used per order so, if you’re sending gifts to multiple people, you’ll need to place a separate order for each address.
Please note that pricing will be included on the paperwork added to the parcel.
Do you offer a gift-wrapping service?
Do you offer a gift-wrapping service?
We don’t currently offer a gift-wrapping service. Please don’t get wrapped up in it…
How can I change my marketing preferences?
How can I change my marketing preferences?
Please contact us with your request. Don’t forget to include your full name, postal address and email address so that one of our advisors can help you!