Payments & Promotions
Payments
What payment methods can I use?
What payment methods can I use?
eu.boden.com accepts the payment methods below:
- Most major credit cards: Visa and Mastercard
- PayPal (unavailable for pre-order items)
- Boden Gift Cards
- Boden account credit (more information can be found under ‘How to use my boden account credit’)
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
When will I be charged?
When will I be charged?
Whether you choose to pay by credit or with debit card only items that are available are charged.
If you choose to pay by PayPal, your payment information will be available in your associated PayPal account. Please note that PayPal is not available on orders containing pre-order items.
How do I use my boden account credit?
How do I use my boden account credit?
Account credit can be used on our entire range (including sale items), has no expiry date, and is valid in conjunction with any offer! We think it’s great but, just so you know, account credit can only be used on orders placed on our website, and only the full amount of credit can be used (up to the value of your order).
To use your account credit, please log in to your account, select your items, and click ‘Checkout now’. Your credit will appear once you reach the ‘Payment’ section, where you will see the ‘Apply account credit’ tick box. Make sure this is checked, and your credit will be applied straight away, leaving any outstanding amount to be paid.
Once you log in to your account, you can check your account credit balance at any point, by following the steps below:
- Click on the person icon in the top-right corner of our website
- Select ‘My account’ from the list that appears.
- Move your mouse back to the top-right corner and click on the downward pointing arrow (next to your initials).
- Select ‘Profile’ to see your account details, including your available account credit.
Paying with Apple Pay and account credit
Paying with Apple Pay and account credit
To combine express payment methods with account credits, you must first log in to your account. Navigate to the "Payment" step in the checkout process and select the "Account Credit" checkbox. After applying the credit, you can return to the "Information" step and choose Apple Pay to complete your purchase. This process allows both payment methods to be used together.
Pricing & customs charge
Pricing & customs charge
All payments made at Boden.eu are in euros (€). If you use a card in a currency other than euros, the rate of exchange and any additional fees will be set by your card issuer.
All parcels are sent from our warehouse in the UK. These parcels are subject to import regulations which can incur duties and taxes levied as the parcels enter the country. Our systems are designed to settle this duty on your behalf wherever it applies.
Please note parcels may be subject to cross-border inspections by customs authorities.
Offer codes & gift cards
How do I apply my offer code?
How do I apply my offer code?
You can apply your offer or Gift Card code in the ‘Discount code or gift card’ box - this can be found on the ‘payment’ page.
Gift Cards, Sale and Clearance items, and other selected items are excluded from offers. You can find additional information on our exclusions page and in your offer terms and conditions.
How do I apply my Gift Card?
How do I apply my Gift Card?
Check those 12 digits – any letter ‘O’s are actually zeros! Then head to the payment page, where you will see a box to enter a ‘Discount code or gift card’.
I forgot to apply my offer or Gift Card, what do I do?
I forgot to apply my offer or Gift Card, what do I do?
Please contact us with your order number, as well as the details of your offer or Gift Card number, and we will be happy to look into this further.
What if I buy something worth less than the value of my Gift Card?
What if I buy something worth less than the value of my Gift Card?
Any remaining balance will linger on your Gift Card, eagerly awaiting it’s use on a future order, so please keep hold of the Gift Card number! It’s also a great idea to file this somewhere as, if you return an order on which Gift Card was used, your Gift Card will be credited up to its original value (according to our returns policy).
For returns on any orders where more than one payment method is used, your other payment method will be credited before your Gift Card (up to the value paid).